FAQ

We have made data security one of our utmost priorities. We adhere strictly to the German Data Security Regulations and won’t pass your information on to any unauthorized third party, such as other companies for means of advertisement. This is not an option for us.
For more information, please refer to our Data Security Notice by clicking the following link: Security Notice nach.

Simple Search
The product search field is located on the top of every SimplyBIG page throughout the shop. The simple search method: enter the item name or number, press the arrow button or the button on your keyboard. This option searches for results in item names, numbers, descriptions and manufacturers.

You may also perform the following with every search: logical operators such as AND, OR may be inserted. For example, you may type in towel AND blue. You may also use parentheses to box searches. For example, towel AND blue OR red). Now you are searching for blue and red towels!
Using quotation marks sums up multiple words to a single search term. “Wristwatch band XXL” . This gives you only texts and descriptions in which the search term is presented in this exact order.

Advanced Search
With the advanced search option, you may choose to search an exclusive catagory. You may also define the price (price up to / price starting at). Specific manufactures may also be entered as search criteria.

Just push the „NEW“ button on the top left side of the home page or on the top of each following product page.

For items that differ in model, i.e. size, colour and basis, we constantly put out new and summarized information texts. This comprehensive information is to help you find the right product. You will find these summaries either with the product in question. If you have any more questions, feel free to contact us.

No. The SimplyBIG online shop is compatible with all standard browsers (Microsoft Internet Explorer, Firefox & Mozilla Navigator, SeaMonkey, Netscape Browser, Opera, Konqueror and Safari).

Select Product
If you want to end you purchase after placing your item of choice in the shopping cart, please click on the "shopping cart" button. There you may check if all of the items you wish to purchase are displayed. You may also remove all items that you do not wish to purchase.

Shopping Cart
This is where you find all the items you have chosen. You will see here also your grand total (excluding shipping and handling). Shipping fees will be added on the following page, depending on what method of delivery you choose. If you decide you do not want the product, or you prefer a different model (i.e. size or colour), you have the chance to change or delete that item from your order list.
You may also opt to continue shopping or to proceed to the check out.

Sign Up

Either you have a customer account, or you don't.
If you already have a customer account but you have not yet logged in, a page asking you to „Please sign in“ will appear, asking you to enter your email address and your password, verifying that “I am already a customer”.
If you are shopping here for the first time and do not have a customer account, you will be asked to enter your contact data on the „Customer Account Information“ page, „I am a new customer“. Your data is treated with the utmost security and we guarantee that in our Data Security Notice. You may also opt to open a temporary account, which will be deleted after your order has been placed. This means that you will not be able to log in to this account again.
Your shopping cart will be displayed once again with the heading, “Your shopping cart contains…“ (see above).

Online Gift Card
If you have an online gift card, you may redeem it by entering the gift card number in the appropriate field. Upon entry, the amount will be subtracted from your grand total. You may now push the “Check Out” button to continue.

Shipping Address and Method
The next step determines your preferred method of shipping as well the address to which we should ship to.

Shipping Address
You may choose to have your order shipped to the address you have previously entered (is shown automatically), to a different address, which you may enter here, or to a previously entered alternative address. Every address that you enter here may be used as a delivery or billing address for future orders.

Shipping Option
The list of shipping methods (i.e. DHL, DPD or Express) for your merchandise and country is displayed here. Not every country has a large variety of options. We have pre-selected the cheapest transporters. If you order to a purchase value limit from a country which is exempt from delivery fees, this will be displayed here as “free shipping”.

Payment Types

Billing Address
As previously described under the header „Shipping Address“, you may choose and insert your billing address. This means you may choose the one given, select from previously entered addresses or enter a new one here.

Payment Type
You may now choose one of the following payment options. Please note that we cannot offer every payment method in every country.

Notes
Under the header „Notes“, you may add a note to your order.

General Terms and Conditions, Data Security and Right of Revocation
We ask you to please read our General Terms and Conditions, our Data Security Notice and our Right of Revocation carefully and to accept these, or mark them as read, by marking the box given below.

Placing an Order
The last page of the order process form gives you the opportunity to recheck all data and correct as needed. Please check everything carefully, prior to sending your order off. Using the (modify) links for specific data (shipping address, billing address, shipping method, payment option, item) gives you the chance to go back and correct any information, as needed.
You may end your order process at any time by closing your browser window or by pushing the “Order” button. By the way, every page will inform you of your exact whereabouts. "(1) Shipping Information or (2) Payment Option or (3) Confirm or (4) Finish!"

Confirmation via Email
Order Confirmation
First, you will receive an order confirmation via email, immediately after you have placed an order.

Order Acceptance
After we have checked our inventory, you will receive a list of all goods to be shipped plus the approximate delivery time. You will receive this mail a bit later, usually on the next weekday.

Departure Confirmation
As soon as your goods have been given to the carrier, you will receive a departure confirmation. Usually you will also receive a tracking number with this mail, depending on the transporter, so that you may follow your delivery online.

You may place items unconditionally in your cart by clicking on the [place in cart] button or clicking the button with the shopping cart symbol. You may view the contents of your shopping cart at any time by clicking on the [shopping cart] button. You may remove items that you decide not to purchase by clicking on the [delete] button. If you want to purchase the merchandise in your cart, just click on [ go to check out]. You will then be lead step by step through pages that will ask you to enter your shipping and billing address, as well as your preferred delivery and payment method.
At the end of this procedure you will find the order form and the corresponding [order] button. Unless you push this button, you will not have placed a conditional order. This means you may stop the order process at anytime prior to clicking on [order] and nothing will happen. You may follow your progress throughout the order process on the top and bottom of each page.

You may register with us by going from the shopping cart straight to check out as long as you are not already a registered customer. You will then receive an email with all the information that you need.
Alternately, you may sign in or sign up under the header my account.

If you forget your password, you can create a new one on the page “Renew Password”You will receive an email with a link that enables you to log in again.
In case you have also forgotten the email address, which you originally signed up with, please contact us and give us your shop information (name/address). We will then send you the correct email address.

Yes. You must register yourself and open a temporary account. It is mandatory for order processing that you enter all your data, upon selecting your purchase goods.
You may also choose to open a permanent account. To view past orders, check or modify your wish list, or place a new order without having to re-enter all of your data can be done upon signing in to your account with your user name and password. You may delete your account at any time.
You may also opt to open a temporary account, which will be deleted after your order has been placed. This means that you will not be able to log in to this account again.

To ensure smooth order processing, the following information must be entered: name, email address, billing address, shipping address (if other than the billing address), shipping preferences, preferred payment option, and your telephone or fax number. Your telephone and fax numbers are not mandatory, you may choose freely to enter these or leave the corresponding field blank. This is just to give us the opportunity to contact you, aside from the internet, in the event of any obscurities.

If you have found a product that you would like, you may place this unconditionally in your shopping cart. All you must do is click on the [place in cart] button, or on the button depicting the shopping cart symbol. You may view the contents of your cart at any time by clicking on the [shopping cart] button. You may remove items from your cart at any time by clicking on the [delete] button. If you would like to purchase the items in your cart, you may do so by clicking on [check out].

May I also purchase gift cards- to give them away, for example?
You may purchase SimplyBIG gift cards just like any of our other items, any time they are available. This varies between seasons. After you have purchased and paid a gift card, it will be activated and the credit amount displayed underneath your shopping cart. Now you may opt to send your gift card, partially or wholly, via email by clicking on the “send gift card” link.

How do I send my gift card?
To send your gift card, please click on the link “send gift card”, which can be found in your shopping cart. All we will need from you is the name and valid email address of the recipient and the amount you would like to send. You do not have to send the full amount, partial sums work just as well. Then you may leave the recipient a short note and off it goes! You are about to make someones day! Please go back and check all your information before clicking on the „send“ button, where you may, if necessary, correct any information.

May I shop with SimplyBIG gift cards?
Of course! Whenever you have a credit balance you may easily use this to pay to your purchase. You may opt to use your entire balance, or only a part of it. Incase you don’t have enough credit to pay the purchase price in full, just pay the rest using one of our payment options. If you have more credit than order value, the rest will be saved for your next order.

I have received a gift card. What now?
If you have received a gift card via email, this is how you may redeem it: (1) Click on the link provided in the email. If you do not yet have a customer account, you may open one up. (2) After you have selected your product(s) and placed these in your shopping cart, you may enter your gift card number in the appropriate field. The amount you specify will be subtracted from your grand total. It’s that easy

I am having issues with my gift card. What now?
Don’t worry, none of your credit will be lost! Please contact us and tell us in detail, what the issue is. We will need the following information from you as well: Your customer code, gift card code, the exact system error message (if there is one) and name of the browser you have used. We will try to help you as quickly as possible.

You may order items, even if they are currently out of stock or are being sent at a later date. You will receive an email stating an approximate delivery date, to give you a fairly good idea of when shipment to you can be expected.

We apologize but we do not have a gift-wrap service at this time.

If you would like to pay using your credit card, we will need your credit card number, expiration date and the CVN (Card Verification Number). The CVN is a three-digit number that can be found on the back of your credit card, which also ensures payment security when shopping online. If you are paying with debit, we will need the name and address of your bank, the account number, the account holders name and the bank routing number.

After your order has been completed, you can no longer go back and changed the quantities. You may contact us however and change or cancel this purchase, if the order process is not too far along. Depending on order progress, we will try to find a solution that works for everyone.

Regrettably, this happens sometimes. Free mail services (i.e. GMX, Gmail, and Yahoo) have probably sorted our mails into your spam folder. Please check this folder. If this is the case, please configure your free mail account to let our mails through. You must add our email address to your address book- “not spam”. Mail programs such as Internet Explorer, Mozilla Firefox, SeaMonkey etc., allow for such configurations as well. In the event that this does not work, please contact us and we will try to help.

After you have entered your shipping and billing address, shipping and payment method, you will see a page, with all information to your order summed up in a glance. Please read through this carefully and go back and correct as necessary. You may cancel this order process at anytime by closing the browser window. Your order is completed and binding upon clicking the [order] button. More information, on how to correct something, for example, can be found on each of the corresponding pages.

We save the contract wording. Your order information and the General Terms and Conditions are sent to you in an email. Previous orders may be viewed in your customer account as soon as you have signed in. Our General Terms and Conditions may be viewed, printed and saved here Conditions

Private end consumers in Germany may return any and all merchandise without specifying a reason within two weeks. (Customers in other countries are subject to different time tables) Details to your return and cancellation rights can be found here.

We take our data and data security very seriously. No one wants their private information to land just anywhere. We are very cautious and conscientious with the trust you place in our hands. More information about data security can be found here.

This information can be found in our „Imprint“ page.

Our General Terms and Conditions , also referred to as „Terms“ or „General Delivery Conditions“ differ between private end consumers and business traders or resellers. The different forms are detailed here: Private end consumers; Business traders or resellers.

Delivery is currently available in many countries throughout the world. It is all a matter of shipping fees, payment method, tolls and fees outside the EU and the special processing. If you are not certain, please do not hesitate to ask.

That all depends on where the merchandise shall be shipped to, how much you have ordered and which method of shipping you have chosen. An index of delivery fees and delivery fee exempt rates can be found here.

Deliveries to Non-EU countries may be subject to extra duties and taxes. For more information reg. taxes, please refer to http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=EN and for the import sales/purchases tax http://ec.europa.eu/taxation_customs/index_en.htm Information especially for Switzerland may be found under http://xtares.admin.ch/tares/login/loginFormFiller.do.
Please inform yourself in advance so that there won’t be any unpleasant surprises.

The carrier usually surcharges a certain „conveyance fee“ right on your doorstep. This is usually no higher than 2,- Euro. This rate varies between carriers.

Orders placed online on weekends will usually be processed on the following weekday. Items that are in stock are delivered a few days later (within Germany) or as stated in the item details/sales confirmation. Other countries may be subject to delivery times of up to a few weeks. Details are always stated in the sales confirmation email.

If you have received merchandise that you did not order, just send it back to our given return address. You may request a free postage sticker or have the merchandise picked up at your door. Please inform us in advance.

Regrettably, delays do happen. Delays can occur if, for example, the manufacturers, due to an extreme supply demand, are having delivery delays themselves. Please contact us, to find out exactly what is going on, and to receive more information about availability of the item in question.

In the event that, in spite of our meticulous controls, delivery mistakes are made, we ask you to contact us right away. We will need the invoice or order number.

Yes. You may order via fax or letter. Our contact information may be found here.

Soon – we are working on it. Soon you will be able to order a small printed catalogue from SimplyBIG.

If you have a question that could not be answered in our FAQ’s, please do not hesitate to send us an email.